Physiotherapy & Veterinary Systems
Session packages and progress notes for a physio practice; owner, animal and vaccination due dates for a vet.
These two practices sit on one page because they share an awkward shape that ordinary clinic software gets wrong. A physiotherapy patient does not come once; they buy a course of sessions, attend some of them, progress is measured across the set, and the money was taken up front. A veterinary patient is not the person paying — the record belongs to an animal, with an owner attached, and sometimes a herd attached to the owner.
They are, though, separate builds. Nothing useful comes from one system pretending to serve both. What gets built is scoped to which of the two you run and how you charge, and the sections below describe each side so you can see which one is being quoted.
What it fixes
- Physio session packages sold in advance, with sessions used and sessions remaining tracked on a card the patient carries
- Progress across a course recorded as loose notes, so improvement cannot be shown to a patient or a referring doctor
- Patients who stop halfway through a paid course, with no list of who to call
- In a veterinary practice, the animal and the owner forced into one patient record, which breaks as soon as an owner brings a second animal
- Vaccination and deworming due dates — the vet's most predictable repeat work — advised verbally and never followed up
- Farm and large-animal visits charged with travel, time and medicines recorded on a slip in the vehicle
What gets built
A starting point, not a fixed list. The build is scoped to your own process before anything is written.
Session packages and balances
For physiotherapy: a course sold as a package with sessions consumed, sessions left and the amount received, so the front desk knows the position without a card.
Therapist and room scheduling
Appointments against the therapist and the equipment or room, so a booking cannot be made for a slot that is physically unavailable.
Progress notes and assessment
Assessment at the start and measurements recorded through the course, giving something to show the patient and the referring doctor instead of an impression.
Owner and animal records
For veterinary: the owner as one record with their animals under it, each with species, breed, age and its own history, including multiple animals and herds.
Vaccination and deworming schedules
Due dates calculated per animal with a callable list, which for most veterinary practices is the single most valuable part of the build.
Visits, medicines and farm calls
Clinic consultations plus field and farm visits with travel, procedures and medicines issued recorded against the animal, so the invoice is built rather than remembered.
Who this is for
Physiotherapy centres running courses of treatment with more than one therapist, and veterinary clinics handling enough repeat pets or livestock work that vaccination recalls are real income. Either way it suits a practice with someone at a desk during working hours. It is not worth it for a single practitioner seeing a few patients a day and settling each visit in cash, and the veterinary side only pays off if owner phone numbers are captured properly at every visit — a recall list built on wrong numbers is worse than no list, because it feels like a system while doing nothing.
Questions
Can one system cover both a physio centre and a vet clinic?
We would advise against it. The core record is different — a person on a course of sessions against an animal with an owner — and a build that serves both ends up serving neither well. They share this page because they share a structural problem, not because they share a system. If you genuinely run both under one roof, say so and we will discuss whether two linked builds or one compromise is the lesser evil.
Will it send vaccination reminders to pet owners automatically?
It produces the due list reliably and on time. Automatic SMS or WhatsApp sending is separate work with a per-message cost and an approval process, and it only works if the numbers in the record are correct. Most practices get the benefit from having one person work through the list, and can add automated sending later once the data is trusted.
We are a small practice. Is a custom build sensible for us?
Honestly, it depends on what your work looks like. If you are a single therapist with a diary that is not under pressure, or a vet seeing a steady handful of walk-ins, the money is better spent elsewhere for now. The case becomes clear when you have several therapists sharing rooms, or a few hundred registered animals whose recalls you are currently losing.
Tell us how your practice runs.
We scope it first — what it takes, how long, what it costs. No obligation.